New Client Assessment Daycare/Boarding

We assess every dog we see for the first time for boarding and/or doggie daycare to make sure every dog is sociable and comfortable visiting with us. Please read through this information to help you organize for an assessment and to better understand our policies:

Step 1 - Our Paperwork

There are three documents we will ask for you to complete in full.

The three documents are:

    Contact Form

    Dog Information Form

    Dog Waiver Form

If you have more than one dog please complete one Dog Information Form per dog. Please have all three documents completed, signed and initialed prior to the assessment.

Step 2 - Vaccine Requirements

We will ask that you provide vaccination records for your dog. The paperwork is to show what vaccines were done, when they were done and when they are due again. We need to see that your dog has had the following vaccinations:

Rabies

Distemper Combination

Bordetella

If he/she is missing any of these three vaccines please consult with your vet to have them done.

Step 3 - Evaluation

We will ask to see your dog(s) for one hour without you present to conduct a behaviour assessment. Because we are only accepting dogs that are sociable we would like to see your dog(s) prior to any reservations being made so we know he/she will be comfortable here. We conduct our evaluations Monday through Friday between 9am and 12pm by appointment only.

In order to book an evaluation time we need to confirm your dog already meets our vaccination requirements. Please email your vaccine paperwork in to us (or ask your veterinarian’s office to send it to us). Once we receive your paperwork we will contact you to set up the evaluation time. No evaluations are scheduled without confirmation of vaccinations first.

Doggie Daycare Policies

Please give 5 days advanced notice when booking daycare visits. When possible we will accommodate shorter notice.

Please provide 5 days notice when you need to cancel so we may offer your spot to someone else. If you do not notify us that you are cancelling a daycare visit you will still be charged. If you cancel with less than 5 days notice and we are unable to fill your spot you will be charged for the visit.

Daycare - Hours of Operation

Monday to Friday – 5:30am to 7:30pm

Daycare drop off times available are 5:30am to 10am (10am is the latest time)

Minimum daycare visit length is 3 hours

Boarding Policies

We have very limited boarding space available and accept reservations from clients we see on a regular schedule for daycare/boarding (at least once every 2 weeks). If you are planning on having your dog visit at least 2x a month ongoing we would be happy to start the assessment process with you. This policy is in place to ensure we keep everyone safe, happy, and stress-free. It allows us to build strong relationships with owners and their pets. If you prefer to use a facility for occasional boarding visits without a schedule commitment we can send along a list of other pet care providers who may be able to help you with boarding as you need.

Our boarding fees are calculated in 24 hour periods of time from date/time of drop off to date/time of pick up. Extended rates are available on the last day of boarding if your pick up time is later than when you dropped off.

Boarding reservations are made on receipt of a 50% non-refundable and non-transferable deposit. We book on a first come first serve basis. Once a deposit is received we will confirm your reservation. We do not offer tentative bookings or holds without a deposit.

Boarding cancellations - please note that we have a strict boarding reservation policy before making a booking and providing your deposit. Our available boarding spots book quickly so before deciding on making a non-refundable/non-transferable deposit please consider the following:

(a) if you are cancelling an entire boarding reservation you are forfeiting 100% of your deposit.

(b) if you are cancelling a portion of your original boarding reservation you are responsible for at minimum 50% of the cancelled boarding days and/or the cost of the entire original booking if we have announced we are booked to capacity for the dates you are cancelling.

(c) your deposit is non-transferable and will not be moved to another set of dates.

Boarding - Hours of Operation

Boarding Drop Off Times – Drop off times are available:

Monday to Friday from 5:30am to 2pm

Saturdays from 7am to 2pm

We will ask for a specific drop off time to help us prepare for your arrival and to coordinate around other client times. Our latest drop off time on any day is 2pm.

Boarding Pick Up Times – Pick up times are available:

Monday to Friday from 5:30am to 4pm and then again from 5:30pm-7pm

Saturdays from 7am to 2pm

We are closed on Sundays and all statutory holidays to the public. Clients may board their pet through these days however we are not open/available for drop off or pickup.

This page is available in downloadable form as well:   New Client Assessment